100% on site.

Position Overview:

A New Device Deployment

• Image, prepare and/or configure new desktops, laptops, and/or tablets for end-users.

• Migrate user data and install required software.

• Deliver and set up devices at the user’s workstation or office location.

• Walkthrough with the user the operations of the new device

• Ensure asset tracking and inventory records are updated upon deployment.

B . Desktop & Laptop Support

• Diagnose and resolve hardware and software issues on desktops and laptops.

• Perform routine maintenance, updates, and patching.

• Configure, image, install, update and/or load operating system and applications.

C. Network Connectivity

• Troubleshoot wired and wireless network connection issues for end-users.

D. Peripheral & Accessory Support

• Set up and troubleshoot printers, scanners, webcams, and other peripherals.

• Manage docking stations, monitors, keyboards, and other user accessories.

• Replace and repair hardware components when necessary.

E. Application Support

• Troubleshoot and resolve issues with desktop applications (e.g., Microsoft Office, productivity tools, specialized software).

• Provide installation support for web-based and locally installed applications.

F. User Support & Customer Service

• Provide clear, courteous, and professional communication with users

• Maintain accurate and timely records of support requests and resolutions